We use the highest quality Canadian Milled yarn available on the market as my base and acid dyes which produce beautiful saturated colours. This dye is both light fast and wash fast. Some colours may crock the first few time you wash them so make sure you wash them gently with like colours. Most of my yarn is superwash but I still recommend gentle handling to reduce wear and tear.
We accept returns and exchanges
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
* Shipping costs are the responsibility of the buyer
We do not accept cancellations
But please contact us if you have any problems with your order.
Shipping will be done via Canada Post. Canadian orders are shipped expedited. Shipping to Canada is generally 2-6 business days. Regular shipping to the USA, and everywhere else is 10-14 business days.
*Please note that international orders (including to the USA) are sent without tracking. You may upgrade shipping to include tracking if you contact us before purchase of your items. Unfortunately we cannot take responsibility for international orders without tracking that go missing.*
Items are shipped as soon as they are dyed, 1-2 weeks, often sooner.
For those of you in the greater Ottawa, Gatineau region, please send me message in case there is a way we can meet up and to avoid shipping costs.
All personal information, including e-mail addresses, shipping addresses and credit card details, required to place an order is kept strictly confidential and is used for billing and shipping purposes only. Your information will never be shared with any outside party. Katsriversidestudio.com is a secure encrypted website that encrypts your data.